Trading Platform - 021 Trade (Page 2)

Trading Platform

Carbon trading platform guides and FAQs

Can I contact Carbon customer support from an unregistered number?

Can I contact Carbon customer support from an unregistered number? Find a clear answer in this FAQ by 021 Trade.

What is a Basic Services Demat Account (BSDA) and how can you open one at 021 Trade?

What is a Basic Services Demat Account (BSDA) and how can you open one at 021 Trade? Find a clear answer in this FAQ by 021 Trade.

How to place basket order?

How to place basket order? Find a clear answer in this FAQ by 021 Trade.

Why is 'Risk disclosures on derivatives' displayed on every login?

Why is 'Risk disclosures on derivatives' displayed on every login? Find a clear answer in this FAQ by 021 Trade.

Why was the buy GTT order rejected?

GTT buy orders are rejected when funds are insufficient at the time of execution — even if you had enough when placing the order. Learn how to avoid GTT rejections on 021 Trade.

I am unable to log in to my trading account. What should I do?

Can't log in to your 021 Trade account? Try verifying credentials, clearing cache, waiting after a lockout, or checking 2FA. Contact support if the issue persists.

Why is the order pending on 021 Trade?

Why an Order May Remain Pending on Carbon There are two common reasons why an order may remain in a pending state on the Carbon platform: 1. Limit Order A limit order will remain pending until the market price reaches the price specified by the client. The order is executed

How to change the current 021 Trade password?

Step-by-step guide to change your password in the 021 Trade account:(WEB) 1. Log in to your 021 Trade account. 2. Click on the Profile icon at the right corner of the screen. 3. From the dropdown menu, select Profile. 4. In the left-side menu, click on Security. 5. Under

Account Opening

What Happens if your Account Opening Application is put on Hold?

If your account opening application is put on hold, 021 Trade will notify you of the exact reason along with the required corrections. Why Is My Account Opening Application on Hold? As per SEBI regulations, the KYC Registration Agency (KRA) is required to validate your KYC documents within 2 working

How to do BTST trades at 021 Trade?

You can perform a Buy Today Sell Tomorrow (BTST) trade on 021 Trade by buying a stock using the Longterm product type today and selling the same stock the next trading day using the same product type. Example: Suppose you buy 50 shares of Infosys on Monday under the Longterm

Why Must a Politically Exposed Person Submit Income Proof to Open an Account with 021 Trade?

Who is a Politically Exposed Person (PEP)? A PEP refers to an individual who currently holds or has previously held a prominent public position. This may include: * Head of State * Senior Politician * High-ranking Judicial or Military Officials * Senior Political party Officials Why is Income Proof required by PEPs? Under SEBI

What is the minimum balance required to keep the 021 Trade account active?

There is no minimum balance requirement to keep your account active. However, please note: * The trading account will be considered inactive (dormant) if there is no trading activity for 24 consecutive months. * The Demat account remains active, even if there are no transactions. Charges: An Account Maintenance Charge (AMC) of

Can a person over the age of 18 open a 021 Trade account if they have a minor PAN card?

No, an individual who is 18 years or older cannot open a 021 Trade account using a minor PAN card. Once a person attains the age of 18, it is mandatory to update the PAN status from minor to major by submitting the required documents to the Income Tax Department.

Can a 021 Trade account be opened online if the Aadhaar is not linked to a mobile number?

No, you cannot open a 021 Trade account online if your Aadhaar is not linked to your mobile number, as it is required for e-sign and OTP verification during the online account opening process. An OTP is sent to the mobile number linked with your Aadhaar, and this OTP is

Can a person over the age of 18 open a 021 Trade account if they have a minor PAN card?

No, an individual who is 18 years or older cannot open a 021 Trade account using a minor PAN card. Once a person attains the age of 18, it is mandatory to update the PAN status from minor to major by submitting the required documents to the Income Tax Department.

Account Opening

How to contact a 021 Trade representative to open a new account?

To open an account, email [email protected] or call +91 9987534644. We'll tell you exactly which documents you need, walk you through each step, and let you know when you are live.

Why are my purchased shares not visible in my holdings tab on Carbon?

If you are unable to see shares in your holdings, it could be due to one of the following reasons: 1. Trade Day Settlement When you buy shares, they first appear under the Positions tab on the trading day. They will move to the Holdings tab from the next trading

How safe are the funds and securities with a stockbroker?

Safety of Funds and Securities with a Stockbroker (India) * Securities Safety: Shares are held electronically in demat accounts with depositories like Central Depository Services Limited (CDSL) and National Securities Depository Limited (NSDL). Brokers only act as intermediaries, and ownership records remain with the depositories. * Regulatory Protection: Securities and Exchange Board

Can we add an NRI as a nominee in existing individual account?

Yes, you can add an NRI (Non-Resident Indian) as a nominee in your existing individual demat or trading account. There is no restriction on the nominee's residential status — they can be a resident Indian or an NRI. You just need to provide the required nominee details such as

𝗗𝗮𝗿𝗸 𝗣𝗮𝘁𝘁𝗲𝗿𝗻𝘀 𝗶𝗻 𝗧𝗿𝗮𝗱𝗶𝗻𝗴 𝗔𝗽𝗽𝘀

Investor Awareness

𝗗𝗮𝗿𝗸 𝗣𝗮𝘁𝘁𝗲𝗿𝗻𝘀 𝗶𝗻 𝗧𝗿𝗮𝗱𝗶𝗻𝗴 𝗔𝗽𝗽𝘀

Consumer Protection Act guidelines on dark patterns have been around since 2023. Notices have been issued to high profile violators like Amazon and IndiGo, among others. Trading apps, unfortunately, haven't yet gotten the memo. 𝗙𝗼𝗿𝗰𝗲𝗱 𝗔𝗰𝘁𝗶𝗼𝗻 Nobody reads the checkboxes they tick during sign up. Most of the time, it

Is there any charge while transferring money to the 021 Trade account?

There are no charges from 021 Trade when you transfer money to your trading account using NEFT, RTGS, or IMPS. However, if you add funds through the payment gateway, a ₹9 transaction fee will be collected as payment gateway fees.

In which segments I can open an account with 021 Trade? Which exchanges can I trade on?

You can open a trading account in segments like Equity (Cash Market), and Futures & Options (F&O). You can trade these on exchanges like the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE). Trading Segments: Equity (Cash Market): This segment allows you to buy and sell

Account Opening

How long does it take to process the offline account opening form?

Once all documents are verified, your trading account is typically activated within 24-48 business hours. Demat account activation may take an additional 1-2 business days. You will receive confirmation via email and SMS with your login credentials.

Account Opening

How to contact customer support for offline account opening?

To open a new account offline with 021 Trade, please email us at [email protected] or contact us at +91 9987534644. Our representative will assist you with the account opening process and guide you regarding the required documents.

Can more than one trading account be opened with 021 Trade?

No, you can open only one trading account with a broker using a single PAN. However, if you want, you can open another account in a different name—like a company, HUF, partnership firm, or LLP—even if you already have an individual account with the same broker.

Diamond Hands LLP is a SEBI Registered Stockbroker | INZ000307157 | Registered Address: 2007-08, Cyber One, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703, India | LLP Identification No: ABA-0634 | Smart Online Dispute Resolution | SEBI SCORES | NSE | BSE

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