By accessing or using Diamond Hands LLP website ("www.021.trade") or the 021.Trade Mobile App, you (the "User") agree to be legally bound by the terms and conditions listed below. If you do not agree, please refrain from using the Website or App.

Ownership and regulation

Diamond Hands LLP is a LLP Firm incorporated in Mumbai India, and is a SEBI-registered Stock Broker and Depository Participant with membership in NSE, BSE, and CDSL.

The domain 021.trade and the 021.Trade mobile application are wholly owned and operated by 021.Trade.

Use of information and materials

Information on the Website and App is provided on an "as is" basis and may not be current, accurate, or comprehensive. 021.Trade disclaims any obligation to update or correct this content.

The availability of products and services is subject to local legal and regulatory restrictions. Access from countries where such offerings are restricted is prohibited.

Professional advice and limitation of liability

Content is for informational purposes only and is not intended as professional or financial advice. Users are encouraged to seek professional guidance.

021.Trade shall not be liable for any direct or indirect loss or damage arising from use or reliance on content available on the Website or App.

Marketing communication consent

By agreeing to these terms, you authorize 021.Trade, its affiliates, and representatives to contact you for promotional and service-related information via: Telephone, SMS, Email, WhatsApp, Telegram, Instagram, YouTube, Twitter, LinkedIn, etc.

You acknowledge that the rules under the "National Do Not Call Registry" issued by TRAI will not apply to these communications.

Trademarks and copyright

All content including logos, text, graphics, and software are protected by copyright and trademark laws.

Unauthorized use, reproduction, or distribution is prohibited unless prior written consent is obtained from 021.Trade.

Cybersecurity and information technology act compliance

021.Trade complies with the Information Technology Act, 2000 and the IT Rules, 2011 concerning secure handling of personal and financial data.

Users are responsible for implementing safe browsing practices. 021.Trade is not responsible for loss or damage due to cyber-attacks, malware, phishing, or unauthorized access.

Any misuse of the website that violates provisions of the IT Act may result in legal action.

Access by minors

This platform is not intended for individuals under the age of 18. Minors must use the website or app only under the supervision of a parent or legal guardian.

021.Trade does not knowingly collect information from minors without consent.

Security and passwords

Users are assigned unique login and transaction passwords. 021.Trade recommends periodic password changes to ensure security.

Users are solely responsible for maintaining the confidentiality of credentials and all activities under their account.

Use the "Log Off" option to securely exit your session.

Electronic communication and internet transmission

Emails or messages sent over the internet are not guaranteed to be secure. Users bear the risks of communication errors, delays, or interception.

021.Trade is not liable for any issues arising from internet-based data transmission interruptions, blackouts, or inaccuracies.

Software and downloads

021.Trade does not guarantee the functionality or safety of downloadable content or third-party software.

Users should take appropriate measures to protect their systems from viruses or malware.

Modifications

021.Trade reserves the right to modify, update, or discontinue any part of the Website, App, or these Terms of Use at any time without notice. Continued use indicates acceptance of such changes.

Governing law and jurisdiction

These Terms of Use are governed by the laws of India.

Disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai.

Refund and Cancellation Policy

The refund and cancellation policy for all payments made or fees paid towards account opening or availing any services from 021.Trade shall be as follows:

• Fees paid for account opening, which include charges for activating trading and demat accounts, are non-refundable. These fees cover the necessary steps involved in the account setup process, such as electronic data entry, KYC verification, e-signing, document handling, and associated operational costs—even if the account is not fully opened or activated.
• If the client opts for document pickup service as part of the account opening process, the associated charges are also non-refundable. This fee compensates for the physical logistics involved and is subject to the availability of service representatives at the client's location.
• In the event 021.Trade fails to open the account within 10 working days from the date of receiving complete and correct documentation and necessary authorizations, the client may request a full refund of the account opening charges.
• If a client accidentally makes multiple payments toward account opening charges, they must raise an email request with complete transaction details. Upon verification, 021.Trade will initiate a refund of the excess amount paid.
• If the account opening fee has been paid but the account remains inactive—meaning the client ID and login credentials have not been issued—the client may submit a written request for a refund, stating a valid reason. However, as the account opening process involves nonrecoverable costs, such refund requests will be reviewed and considered by 021.Trade on a caseby-case basis.
• With respect to trading activity, brokerage charges are applied on Intraday or Delivery Trades for any segment. Cash and F&O trades are non-refundable once the order has been executed. Similarly, other applicable charges such as transaction fees, Securities Transaction Tax, SEBI Fees, and other statutory levies are non-refundable once incurred.
• Delayed payment charges may be levied on any outstanding dues not settled by the specified due date.
• The Annual Maintenance Charges are also non-refundable under any circumstances.
• Depository Participant charges, Demat Debit and Pledge Instruction charges, and any fees related to pledge requests or ad hoc, non-periodic statement requests are strictly non-refundable under any circumstances.
• Additionally, 021.Trade shall not be held responsible for any trading losses resulting from technical failures; however, such matters remain subject to applicable regulatory provisions.

Note: Approved refunds, subject to fulfillment of the conditions mentioned above, will be processed to the original payment source within 7-10 business days. Clients acknowledge that the completion of the refund process is also contingent upon the policies and processing timelines of third-party entities such as banks, payment gateways, and other service providers.

Disclaimer

Diamond Hands LLP ("021.Trade") is a SEBI-registered stock broker and depository participant, offering trading and investment services through its website and mobile application (021.Trade). Investments in the securities market are subject to market risks. Please read all related documents carefully before investing. 021.Trade does not guarantee any returns and shall not be held responsible for any loss or damage arising from decisions taken based on the information, research, or advice available on its platforms. Users are advised to consult with a qualified financial advisor before making any investment decisions. All services are provided in compliance with SEBI regulations, Exchange guidelines, and other applicable laws. By using our platforms, you agree that you understand and accept this disclaimer and the associated risks.