021 IGRC Policy
"Our company's core value is to prioritize the satisfaction of our customers. As such, we have formulated a policy that aims to effectively and timely address their grievances. This policy's objective is to ensure that customers are satisfied with the services we provide."
Fair and equitable treatment must be provided to clients promptly, courteously, and efficiently.
If a Client has any concerns or grievances, the Member can write an email to hello@021.trade.
Clients whose grievances remain unresolved after 7 (seven) working days from the date of raising the issue at Level 1, or who are dissatisfied with the response provided at Level 1, are entitled to write to the Head of Customer Care at mihir@021.trade.
If the Client's issue is not resolved after 7 (seven) business days after contacting the Head of Customer Care as described in Level 2, the Client may write to the Compliance Officer at operations@021.trade.
If the Client's issue is not resolved after 7 (seven) business days after contacting the Compliance Officer as described in Level 3, the Client may write to the Chief Executive Officer (CEO) at eshaan@021.trade.
Clients who are not satisfied with our response can file a complaint with the Securities and Exchange Board of India at https://scores.gov.in/scores/Welcome.html.
Any query or complaint that requires additional time will be explained by the company to the Client, along with the expected timeframe for resolving it.
The Complaint Register will be maintained for such period as prescribed by regulatory authority.
This policy will be reviewed as needed or when required by statutory authorities.