021 IGRC Policy
Objective
"Our company's core value is to prioritize the satisfaction of our customers. As such, we have formulated a policy that aims to effectively and timely address their grievances. This policy's objective is to ensure that customers are satisfied with the services we provide."
Grievance redressal principles
Fair and equitable treatment must be provided to clients promptly, courteously, and efficiently.
Grievance redressal mechanism
Level 1
If a Client has any concerns or grievances, the Member can write an email to [email protected].
Level 2
Clients whose grievances remain unresolved after 7 (seven) working days from the date of raising the issue at Level 1, or who are dissatisfied with the response provided at Level 1, are entitled to write to the Head of Customer Care at [email protected].
Level 3
If the Client's issue is not resolved after 7 (seven) business days after contacting the Head of Customer Care as described in Level 2, the Client may write to the Compliance Officer at [email protected].
Level 4
If the Client's issue is not resolved after 7 (seven) business days after contacting the Compliance Officer as described in Level 3, the Client may write to the Chief Executive Officer (CEO) at [email protected].
Level 5
Clients who are not satisfied with our response can file a complaint with the Securities and Exchange Board of India at https://scores.gov.in/scores/Welcome.html.
Note:
Any query or complaint that requires additional time will be explained by the company to the Client, along with the expected timeframe for resolving it.
Maintenance of records
The Complaint Register will be maintained for such period as prescribed by regulatory authority.
Review of the policy
This policy will be reviewed as needed or when required by statutory authorities.