Privacy Policy
Welcome to www.021.trade, owned and operated by Diamond Hands LLP ("021.Trade"). This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, app, and services.
Who we are
Diamond Hands LLP is a LLP Firm based in Mumbai, India and is a SEBI-registered Stock Broker and Depository Participant with membership in NSE, BSE, and CDSL.
Who this policy applies to
This policy applies to:
- •Anyone who visits or uses our website www.021.trade or the 021.Trade mobile app.
- •People who use our services, online or offline.
- •"You" or "User" means anyone accessing our platform.
- •"We", "Us", or "Our" means 021.Trade.
Our commitment to privacy
We care deeply about your privacy. Any information you share with us is treated with care, and we follow the rules laid down in India's Information Technology Act, 2000 and related laws.
What information we collect
We may collect the following types of personal and sensitive data:
a. Information You Give Us Directly
- •Full name, address, phone number, email, gender, date of birth, marital status
- •PAN, signature, photograph
- •Bank details or other payment info
- •Documents you upload (e.g., ID proof, bank proof)
- •Occupational details, annual income, years of experience
- •Political exposure status, past regulatory actions if any
- •NRI status
b. Information We Get Automatically When You Use Our Services
- •Device info: phone/laptop type, OS, app version, mobile network, location
- •App usage and interaction data
Why we collect this information
We collect your information to:
- •Open your account and complete Know Your Client (KYC) procedures
- •Offer trading and investment services
- •Meet legal and regulatory requirements (SEBI, NSE, BSE, CDSL, etc.)
- •Improve our platform and user experience
Sharing your information
We may share your information with regulators, exchanges, KRAs, and banks for compliance and transaction processing, only when required and never for unauthorised commercial use.
Your rights
You can request access to or update your information by writing to our customer support at [email protected]. You may withdraw your consent at any time. However, this may prevent us from offering our services to you.
Communications
By using our platform, you agree to receive updates, alerts, and communication from us via: Email, SMS, WhatsApp, or other digital platforms
Data security
We use secure systems to protect your personal data. However:
- •No system is 100% secure, and we cannot fully guarantee the safety of information shared online.
- •You are responsible for keeping your login credentials confidential.
Cookies policy
We use cookies to:
- •Remember your preferences
- •Improve your experience
- •Prevent fraud
You can disable cookies through your browser, but this might affect site functionality.
Children's privacy
Our services are meant for adults (18+). Minors must use the site/app only with parental approval.
External links
Our platform may contain links to other websites. We are not responsible for their content or privacy practices. Please read their policies separately.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with the updated date. Please check back periodically.
Delete Account
To delete your account contact at [email protected]
Contact us
If you have any questions or concerns about this Privacy Policy or your data, please reach out to us at: