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Transparency Report

Report 14 monthsJanuary – April 2026

This is the first transparency report from 021 Trade. It covers the period since we started client operations. As a broker, we are not required to publish anything like this. As far as we know, no broker does. We are doing it because it is what we wanted from our own brokers and never got.

Between January and April, we had eight issues that affected clients. Four affected trading directly. The other four were data feed problems. They did not block trades from going through, but they showed wrong or stale information that you use to make decisions. All eight were resolved within the same trading day.

8Total issues
4Trading
4Data feed

All 8 were resolved on the same trading day

Trading

4 issues
1

Incorrect holdings and funds on mobile app

TradingMobile app

A caching error in the high-speed storage layer showed incorrect holdings and funds for the day. The web app showed correct values at the same time.

Resolved within the same trading day

2

Additional position created for a client

TradingClient account (positions)

We wrote about this the week it happened, including how we resolved it.

Resolved within the same trading day

3

Holdings failed to load on web app

TradingWeb app

We were shifting data centres and adding new leased lines at the time. That migration was the cause.

Resolved within the same trading day

4

Second mobile-only incident

TradingMobile app

Two of the eight issues were on the mobile app only. Row 1 covers the caching error; this row reflects the second mobile-only issue in the same period.

Resolved within the same trading day

Data feed

4 issues
1

Incorrect change percentage on an index

Data feedIndex display

Did not block trades; showed wrong information used for decisions.

Resolved within the same trading day

2

Delayed data on F&O contracts

Data feedF&O contracts

Caused by a data feed reconnection error.

Resolved within the same trading day

3

Stale data on the watchlist

Data feedWatchlist

Caused by a file processing error in the feed pipeline.

Resolved within the same trading day

4

Additional feed reconnection and processing errors

Data feedQuotes & market feeds

Further data feed issues from reconnection errors or file processing errors. This was the fourth data feed incident in this period.

Resolved within the same trading day

Infrastructure

We moved to higher reliability systems with multiple exchange leased lines and servers, well ahead of what the regulator requires.

Shipped in this period

  • Option Chain
  • IPO
  • Mutual Funds
  • Basket orders on mobile

If something else affected you that is not on this list, write to us at [email protected].

021 Trade

App Permissions

These are the permissions used in the 021 Trade mobile apps, with the exact reason and status for each platform.

Swipe left to see all columns

Permission
Why we ask
Mandatory / Optional
Camera
The identity verification flow includes a live selfie capture.
Mandatory only for KYC
Location
Captures the device location at verification time to record the user's location as part of the compliance process.
Mandatory only for KYC
Microphone
A video-based KYC step in which the user records themselves and speaks on camera.
Mandatory only for KYC
Post notifications
Required to deliver push and in-app alerts to the user if accepted.
Optional
Biometrics (fingerprint / face)
Required by exchange regulations and enforced on every app. Users authenticate via Face Unlock or fingerprint where available, if biometrics are unavailable, device PIN or pattern is accepted as the minimum fallback.
Mandatory
Photo Library and file access (read / write)
Required for document uploads during KYC and segment activation from the user profile. Write access also allows users to save or download files from the app.
Mandatory

What we don't ask for

Many trading and fintech apps ask for permissions we deliberately avoid. You won't see us request:

  • Contacts: We don't read your address book or invite friends on your behalf.
  • SMS read / receive: We never auto-read your OTPs or scan your messages; you type the OTP yourself.
  • Call logs / Phone state: We don't see who you've called or your phone number from the SIM.
  • All-files / external-storage access: We only touch files you explicitly pick.
  • Background location: We ask for location only during KYC, never silently in the background.
  • Calendar: We don't read or write to your calendar.
  • Bluetooth / nearby devices: We don't scan for or connect to other devices.
  • Accessibility services: We never request screen-reading or auto-tap permissions, which are often abused by malicious apps.
  • Install / uninstall other apps: We can't and won't manage other apps on your device.

You can revoke any permission anytime from your phone's Settings → Apps → 021 Trade → Permissions (Android) or Settings → 021 Trade (iOS). The app will ask again only if you try to use a feature that needs it.

Last trading session's

Average Order Latency

0ms
Risk Check
Margin Check
Order Check

Based on the previous trading session, this is the average time your order takes to reach the exchange, driven by our in-house Order Management System and Risk Management System.