I never called 021 Trade to place an order, why am I still charged call and trade charges?

Call and trade charges may apply even if you did not personally contact 021.Trade. These charges are applicable when orders are placed or squared off through the Call and Trade facility, or when the 021 Trade team is required to manually intervene in your account. This may include situations such as auto-closing an intraday position or taking necessary action on your behalf.

How does the clearing and settlement of trades take place?

When you buy or sell shares in the stock market, the exchange of securities and funds does not happen instantly. This process is known as clearing and settlement.

During the clearing process, the obligations of both the buyer and seller are determined. It confirms:

• The number of shares to be delivered
• The amount payable or receivable

This process helps ensure accuracy and eliminates mismatches or errors in trades.

Once clearing is completed, the settlement process takes place. In India, equity market trades are generally settled on a T+1 basis, which means settlement is completed one working day after the trade date.

On the settlement day:

• Shares are credited to the buyer’s demat account
• Funds are credited to the seller’s bank account

The entire process is managed by the clearing corporation and depositories such as Central Depository Services Limited (CDSL) and National Securities Depository Limited (NSDL), ensuring a secure and transparent trading system.